PRIVACY POLICY

LAST UPDATED AND EFFECTIVE DATE: November 28, 2023

This Privacy Policy describes how Lineage, Inc. and our affiliates (collectively, “Lineage,” “we,” or “us”) collect, use, and disclose personal information about you. Personal information is sometimes also referred to as personal data, personally identifiable information or other like terms to mean any information that directly or indirectly identifies you or is reasonably capable of being associated with you or your household. This Privacy Policy applies to personal information we collect online and offline, such as when you call us (collectively, our “Services”), schedule deliveries or shipment pickups, or when you otherwise interact with us, such as through our mobile Lineage Link^® app, customer support channels or on social media pages.

We also describe in this Privacy Policy our handling of “sensitive” personal information or data, which are subject to additional protections under applicable data privacy laws.

We may provide different or additional notices of our privacy practices with respect to other personal information collection practices not within the scope of this Privacy Policy, in which case this Privacy Policy will not apply.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. We may also provide you with an additional notice (such as by adding a statement to the Services or sending you a notification), in connection with making material changes to this Privacy Policy. We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

CONTENTS

1. Source and Type of Personal Information We Collect
   1. Personal Information You Provide to Us
   2. Personal Information We Collect Automatically
   3. Personal Information We Collect From Other Sources
   4. Personal Information We Derive
2. Purpose and Use of Personal Information
3. Disclosure of Personal Information
4. Retention of Personal Information
5. Advertising and Analytics
6. Transfer of Information to the United States and Other Countries
7. Your Choices
8. Children
9. Disclosures for Individuals in the United States
10. Disclosures for Individuals in Europe
11. Privacy Notice for Users in the Asia-Pacific Region

1. SOURCE AND TYPE OF PERSONAL INFORMATION WE COLLECT

1. Information You Provide to Us

We collect personal information you provide directly to us. For example, we collect information directly from you when you sign up to create a Lineage Link^® account on our Site, register as a user or a driver, inquire about our Services through our Site, subscribe to our newsletter, or otherwise contact us. The types of personal information that we may collect directly from you include the following:

• Contact Information: We collect certain identifiers and contact information from you, such as name, phone number, business name, business email address, and mobile phone number.
• Financial and Transactional Information: We collect payment and other financial information, and information regarding the products or services you purchased and your purchasing or consuming histories or tendencies.
• Professional-Related Information: We collect professional-related information, such as such as your driver’s license number and date of issue and details about your service.

We also collect certain personal information that is considered sensitive personal information or data. This includes the following: driver’s license information when you register as a driver through our Site or Services.

2. Information We Collect Automatically

We automatically collect certain personal information about your interactions with us or our Services, including:

• Activity Information: We collect information about your activity on our Services, such as the web pages you view on the Site, links you click on the Site, and the length of time you visit our Site and use our Services.
• Device and Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as your domain name, hardware model, operating system version, mobile network, IP address, browser type, referring URL, and the webpage that led to our Site.
• Information Collected by Cookies and Similar Tracking Technologies: We and others that control collection of personal information use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see our Cookie Policy and the Your Choices section below.

We may also ask you to provide certain personal information, and if you choose not to provide us with the requested personal information (for example, if you not provide us with information that is indicated as mandatory), we may not be able to manage your account, provide you with our products or services, or you may not be able to access all of the Site or participate in all of its features. We will inform you where there is a statutory requirement that you provide us personal information, or where personal information is necessary to enter into a contract with you.

3. Information We Collect from Other Sources

We obtain information from other sources. For example, we may collect information from operating systems and platforms, service providers, and vendors. This information includes your contact information and usage data collected through cookies and other trackers described in the Advertising and Analytics section below.

4. Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address or infer that you are looking to purchase certain products based on your browsing behavior and past purchases.

2. PURPOSE AND USE OF PERSONAL INFORMATION

We may use the categories of personal information identified above for the following purposes, as reasonably necessary and proportionate to provide our Services:

• Provide, maintain, and improve our products and services;
• To facilitate your ability to use Lineage Link^®;
• To provide our Services to you where they have been contracted by a third party, for example your employer;
• Conduct business dealings with our partners and service providers;
• Personalize and improve your experience on our Services;
• Respond to your comments and questions and provide customer service;
• Communicate with you about products, services, and events offered by Lineage and others and provide news and information that we think will interest you (see the Your Choices section below for information about how to opt out of these communications at any time);
• Monitor and analyze trends, usage, and activities in connection with our Services;
• Personalize the advertisements you see when you use our Services based on information provided by our advertising partners;
• Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of Lineage and others;
• Comply with our legal and financial obligations;
• To plan or execute an internal organization of our business, an investment, merger or sale or similar transaction; and
• Carry out any other purpose described to you at the time the information was collected.

3. DISCLOSURE OF PERSONAL INFORMATION

We disclose personal information in the following circumstances or as otherwise described in this policy:

• Our Service Providers and Processors: We may use third parties to help operate this Site and deliver our Services, including sharing your information with service providers that provide services for or through this Site on our behalf. We currently use service providers to assist with IT hosting and similar services, contact management information, advertising and analytics, and other operational functions.
• Sold or Shared: We may have sold or shared personal information for cross-context behavioral advertising, as described in Selling or Sharing of Personal Information section below.
• Affiliates: We disclose the information we collect from you to our affiliates or subsidiaries when they have a need to know such information, or act as our service providers.
• Legal Disclosures: We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements. We may also share personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Lineage, our users, the public, or others.
• Sharing With Advisors and Lawyers: We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
• Sharing of Personal Information During Change of Ownership: We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We share personal information with your consent or at your direction.
• Sharing of Non-Personal Information: We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

4. RETENTION OF PERSONAL INFORMATION

We retain your personal information for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by applicable law or to fulfill a legal obligation. Accordingly, we retain personal information for the duration of the applicable statute of limitations in order to resolve queries or disputes or bring or defend claims which we think may arise from time to time during the relevant statute of limitations. In certain cases, legal or regulatory obligations require us to retain specific records (such as haulage records, tax and accounting related records) for a set period of time.

5. ADVERTISING AND ANALYTICS

We allow others to provide analytics services and serve advertisements on our behalf across the web and in our mobile apps. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices. Your device may also include a feature (“Limit Ad Tracking” on iOS or “Opt Out of Interest-Based Ads” or “Opt Out of Ads Personalization” on Android) that allows you to opt out of having certain information collected through mobile apps used for behavioral advertising purposes.

We also work with third parties to serve ads to you as part of customized campaigns on third-party platforms (such as Facebook and Instagram). As part of these ad campaigns, we or the third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

You can learn more about our use of cookies and other trackers in our Cookie Policy.

6. TRANSFER OF INFORMATION TO THE UNITED STATES AND OTHER COUNTRIES

Lineage is headquartered in the United States, and we have operations and service providers in the United States and other countries. Therefore, we and our service providers may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

7. YOUR CHOICES

1. Account Information

You may update and correct certain account information at any time adjusting your preferences by signing into your account, submitting a request here for US residents and here for International (non-US residents), or emailing us at [email protected]. If you wish to delete your account, please submit a request here for US residents and here for International (non-US residents) or contact us at [email protected], but note that we may retain certain information as required by law or for our legitimate business purposes.

2. Location Information

When you visit us at one of our on-site locations, you will be asked to consent to our collection of your name, country, address, city, state, and zip code information via form submission. When you first launch any of our mobile apps that collect precise location information, you will be asked to consent to the app’s collection of this information. If you initially consent to our collection of such location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. You may also stop our collection of this location information by following the standard uninstall process to remove all of our mobile apps from your device. If you stop our collection of this location information, some features of our Services may no longer function properly.

3. Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services. For more information about cookies and how to disable them, see our Cookie Policy.

4. Communications Preferences

You may opt out of receiving promotional emails from Lineage by following the instructions in those communications or by adjusting your preferences by signing into your account. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations. Please note that it may take up to 10 business days for us to process opt-out requests.

8. CHILDREN

This website is not intended for or directed at children under the age of 18. In addition, we do not knowingly collect personal information from children under the age of 18. We also do not knowingly sell, share, use for targeted advertising or disclose the personal information of children under the age of 18.

9. DISCLOSURES FOR INDIVIDUALS IN THE UNITED STATES

This section contains additional information for residents in the United States regarding our personal information handling practices and data privacy rights.

1. Summary of Prior 12-Month Personal Information Handling Practices

We provide in the chart below a summary of our prior 12-month personal information handling practices. You can learn more about the information we collect at or before the point of collection above in the Source and Type of Personal Information, Purpose and Use of Personal Information, and Disclosure of Personal Information sections. Please note that our prior 12-month practices are the same as our current personal information handling practices.

2. Selling or Sharing of Personal Information

Below, we describe the category of personal information we may sell or share for targeted advertising currently and in the preceding 12 months. We also describe the third parties who received the personal information and the business or commercial purpose for the sale or sharing. We do not knowingly sell or share the personal information of children under the age of 16 and have not done so in the prior 12 months.

3. Opt-Out Preference Signals

An opt-out preference signal is a signal that is sent by a platform, technology or mechanism on your behalf that communicates your choice to opt-out of the sharing for targeted advertisements or sale of your personal information. You can learn more about implementing opt-out preference signals here or by exploring other developing technologies and services that offer this tool.

We treat opt-out preference signals as valid requests to opt-out of the sale or sharing of your personal information under privacy laws.

Please note that you can also opt-out of the sale or sharing of your personal information through our other methods described in the Instructions on How to Exercise Your Privacy Rights section.

4. Sensitive Personal Information

Under United States privacy laws, certain types of personal information are considered “sensitive” personal information or data and require additional data privacy rights and obligations. Lineage collects driver’s license information, as described in the Source and Type of Personal Information We Collect section, which may be considered sensitive personal information or data. Where required by law, we will obtain your consent before processing your sensitive personal information. We will also only use your sensitive personal information for limited purposes, such as you as a driver (“Permitted Uses”). If you have any questions about our handling of sensitive personal information or to withdraw your consent, please contact us at [email protected].

5. Your Rights

Data privacy laws afford consumers residing in the United States certain rights with respect to their personal information, subject to certain exceptions. If you reside in the United States, this section applies to you. Subject to certain limitations you have the following rights in the United States:

• (1) Right to Delete. You have the right to request us to delete the personal information we have collected about you.
• (2) Right to Correct. You have the right to request us to correct inaccurate personal information we maintain about you.
• (3) Right to Know and Access. You have the right to know and access the personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information, and the specific pieces of personal information we have collected about you.
• (4) Right to Data Portability You have the right to receive the information under right (4) in a format, to the extent technically feasible, that is portable, usable, and allows you to transmit the personal information to a person without impediment, where the processing is carried out by automated means.
• (5) Rights Related to Sharing for Targeted Advertising or Sale. You have the right to opt out of the sharing of your personal information for targeted advertising or the sale of your personal information.
• (6) Rights Related to Sensitive Personal Information or Data. Data privacy laws may provide additional protection for sensitive personal information or data. Please see the Sensitive Personal Information section for more information.
• (7) Right to No Discrimination. You have the right not to be discriminated against for exercising any of your privacy rights. This includes us not: (a) denying you goods or services; (b) charging you different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; (c) providing you a different level or quality of goods or services; (d) suggesting to you that you will receive a different price or rate for goods or services or a different level or quality of goods or services; and (e) retaliating against you for exercising your privacy rights.

6. Instructions on How to Exercise Your Privacy Rights

Subject to certain limitations, you may exercise your privacy rights by submitting a request here, calling our toll-free phone number at (844) 765-0055, or by emailing us at [email protected]. In some instances, we will need to verify your identity before honoring your privacy right request. We will verify your identity by asking you to provide personal information related to your recent interactions with us, such as your name, address, or other information. We will honor your privacy rights request within 45 calendar days of receipt, unless we request an extension as permitted by data privacy laws. However, we will honor opt-out of sale and sharing and limit use and disclosure of sensitive personal information requests within 15 business days.

7. Authorized Agents

You may exercise your privacy rights through an authorized agent. If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with a power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf. If you are an authorized agent seeking to make a request, please submit the request here, call our toll-free phone number at (844) 765-0055, or email us at [email protected].

8. Additional Disclosure for California Residents

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at [email protected].

9. Do Not Track

Some browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the websites you visit indicating that you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the do not track signal, we currently do not respond to the browser do not track signals. However, we do honor valid opt-out preference signals, as mentioned in the Opt-Out Preference Signals section above.

10. DISCLOSURES FOR INDIVIDUALS IN EUROPE

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have certain rights and protections under the law regarding the processing of your personal data, and this section applies to you.

1. Legal Basis for Processing

When we process your personal data, we will do so in reliance on the following lawful bases:

• To perform our responsibilities under our contract with you (e.g., processing payments for and providing the products and services you requested).
• When we have a legitimate interest in processing your personal data to operate our business or protect our interests (e.g., to provide, maintain, and improve our products and services, conduct data analytics, and communicate with you).
• To comply with our legal obligations (e.g., to maintain a record of your consents and track those who have opted out of marketing communications).

When we have your consent to do so (e.g., when you opt in to receive marketing communications from us). When consent is the legal basis for our processing your personal data, you may withdraw such consent at any time.

2. Data Retention

We store personal data associated with your account for as long as your account remains active. If you close your account, we will delete your account data in accordance with our retention policies. We store other personal data for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

3. Data Subject Requests

Subject to certain limitations, you have the right to request access to the personal data we hold about you and to receive your data in a portable format, the right to ask that your personal data be corrected or erased, and the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights Any requests related to these rights may be submitted here, by calling us at 1 (844) 765-0055, or by sending an e-mail to [email protected]. We will respond to your request within a reasonable period of time in accordance with applicable law.

4. Objection to Processing

1. Objection to processing for marketing purposes – if applicable, you may at any time object to the processing of your personal information for direct marketing purposes without having to justify such objection.
2. Objection to other processing purposes – you may at any time object – on grounds relating to your particular situation – to the processing of your personal information that we carry out based on our legitimate interest (e.g., reasons related to research, product improvement, enhanced user experiences); you should justify such objection.

5. Transborder Transfers of Your Personal Information

Lineage is a global group of companies. Where personal information is collected via this Site, you are providing your personal information directly to Lineage, Inc. in the United States.

In certain cases, where your personal information is controlled by Lineage group companies located in Europe, it may also be transferred, used, or stored in the United States by affiliates or subsidiaries or their service providers (as outlined above) when they have a need to know such information or act as service providers, and subject to the laws of the United States. If you reside in the EU or UK, please note that the data protection and privacy laws of the United States are not considered by the European Commission to be as protective as the laws in your country.

We ensure that appropriate and suitable safeguards including EU Standard Contractual Clauses or another data transfer solution are in place for personal information being transferred to countries where an adequate level of protection is not guaranteed. For more information on our safeguards or to obtain a copy of the relevant clauses used for transferring your personal information, contact us [email protected].

6. Questions or Complaints

If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside. Contact details for your Data Protection Authority can be found using the links below:

For individuals in the EEA: https://edpb.europa.eu/about-edpb/board/members_en
For individuals in the UK: https://ico.org.uk/global/contact-us/
For individuals in Switzerland: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html

11. PRIVACY NOTICE FOR USERS IN THE ASIA-PACIFIC REGION

1. Legal Basis for Processing

This section of this Privacy Notice is for users in Vietnam and should be read in conjunction with the full Privacy Policy which also includes important information for users in Vietnam.

If you do not agree to the practices described in this Privacy Notice, you should not use our Services.

1. How We Share Your Information

If you do not agree to our sharing of your information with third parties described in this Privacy Notice, you should not use our Services.

2. How We Use and Process Your Information

• Research, Product Improvement, Enhanced User Experiences Purposes – Consent. We process personal information on the legal grounds of your consent for the following purposes:
  • To better understand how users access and use our Services, both on an aggregated and individualized basis.
  • For research and analytics purposes.
  • To administer surveys and questionnaires, such as for market research or member satisfaction purposes.
• Legal Obligations/Protecting Our Rights and Interests Purposes – Consent. We process personal information with your consent for the following purposes:
  • To plan or execute an internal organization of our business, an investment, merger or sale or similar transaction.

3. Promotional emails

We may send periodic promotional emails to you. You may opt-out of promotional emails by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving promotional emails, we may still send you emails about your account or any services you have requested or received from us. You can also opt-out of promotional emails by adjusting your preferences by signing into your account.

4. Your Rights Regarding Your Personal Information

In addition to the rights set out in the Asia-Pacific Privacy Notice below, in certain circumstances under the laws of Vietnam:

• Access: You have the rights to request provision of a copy of or access to your personal information, which includes the right to obtain confirmation from us as to whether or not personal information concerning you is being processed, and where that is the case, provision of a copy of or access to the personal information, and information related to how it is processed;
• Re-examine, Update, Correct or Delete: In certain circumstances, you have the right to have us re-examine, update, correct or delete your personal information, which includes the right to have incomplete personal information completed.
• Stop Sharing or Transfer: You have the right to request that we stop providing your personal information to a third party.

Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g., the prevention or detection of a crime), our interests (e.g., the maintenance of legal privilege) or technical reasons. If you exercise any of these rights, we will respond in most cases in a timely manner. Any requests related to the above rights may be made by submitting a request here or contacting Katrina Bobeff – General Counsel, Asia Pacific ([email protected]). We will respond to your request within a reasonable period of time, or in accordance with applicable law.

2. Other Users in the Asia-Pacific Region

This Asia Pacific Privacy Notice is for other users in the Asia-Pacific region (outside Vietnam), and should be read in conjunction with our Notice, available here, which also includes important information for users in the Asia-Pacific region including how we collect and the purposes for which we collect your personal information.

1. Your Rights Regarding Your Personal Information

Under applicable data protection law, you may have certain rights with respect to your personal information; those rights may include the following:

• Notice: You have the right to receive information about how we collect and use your personal information.
• Consent: Where processing or handling of your personal information is based on your consent or you have previously consented to receive direct marketing materials, you have the right to withdraw consent or restrict the scope of your consent at any time.
• Access: You have the right to request access to your personal information, which includes the right to obtain confirmation from us as to whether or not personal information concerning you is being processed, and where that is the case, access to the personal information and information related to how it is processed, and in some cases you also have the right to obtain a copy of your personal information held by us.
• Correct or Delete: In certain circumstances, you have the right to have us correct or delete your personal information, which includes the right to have incomplete personal information completed.
• Complaints: You have the right to file a complaint with us or a regulator including if you believe that we have breached the privacy law (and in Australia, including the Australian Privacy Principles). If you file a complaint with us, we will review and respond to your complaint as soon as possible and generally within 30 days of receiving your correspondence. In Australia, if you are dissatisfied with the outcome of your complaint, you may contact the Office of the Australian Information Commissioner whose contain details are available at www.oaic.gov.au.
• Deregistration: You have the right to de-register your account with us at any time.
• Automated decision making: where applicable, you have the right to object to automated decision making.

Any requests related to the above rights may be made by submitting a request here or contacting Katrina Bobeff – General Counsel, Asia Pacific ([email protected]). We will respond to your request within a reasonable period of time, or in accordance with applicable law.

3. Transborder Transfers of Your Information

Lineage is a global group of companies. We may transfer your information to other recipients as noted in our Notice. In certain cases, those recipients may be located in jurisdictions outside of the jurisdiction in which you reside or are located, such as the United States. Where this is the case, we will only do so using a legitimate transfer mechanism as required under applicable laws.

Where your personal information is shared, transferred or stored in jurisdictions outside of the jurisdiction in which you reside or are located, it may the subject to the laws of such jurisdiction (for example, the laws of the United States). Please note that the data protection and privacy laws of such jurisdiction may not be as protective as the laws in your country or jurisdiction. Where this is the case, we will use reasonable efforts to implement contractual protections for the personal information, as required based on the legitimate transfer mechanism used, and in accordance with applicable laws and regulations.

In Australia, Lineage is bound by the Privacy Act 1988 (Ct.) (Privacy Act) and Australian Privacy Principles (APPs) (collectively “Australian Privacy Laws”). If you are in Australia, you acknowledge and agree that:

• Lineage provides and discloses information to third parties (outside of the Lineage group of companies) located outside of Australia (“overseas recipients”) which are not subject to Australian Privacy Laws. In particular, Privacy Principle 8.1 contained in Schedule 1 of the Privacy Act will not apply.
• If the overseas recipient handles your personal information in breach of the Australian Privacy Laws, we will not be liable, and you will not be able to see redress under the Act.

Having acknowledged and agreed to this, you consent to your personal information collected by and on behalf of Lineage being provided and disclosed to these overseas recipients.

12. CONTACT US

If you have any questions about this Privacy Policy, please contact us at [email protected].